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DO PERCEIVED ENVIRONMENTAL UNCERTAINTY AND EMOTIONAL INTELLIGENCE TRIGGER KNOWLEDGE SHARING BEHAVIOR OF EMPLOYEES?

Year 2012, Volume: 4 Issue: 2, 21 - 31, 01.12.2012

F. Gulruh Gurbuz Ozlem Araci

Abstract

Organizations need to make countless decisions to sustain their life under the
uncertainty conditions. Knowledge is the unavoidable requirement of decision
making to decrease uncertainty for better decisions. And organizations have many
internal and external knowledge sources. Employees are one of the important
knowledge sources. In addition to their knowledge, knowledge sharing behavior
of employees facilitates disseminating of the knowledge in the whole
organization. This study aims to reveal effects of emotional intelligence of
employees and perceived environmental uncertainty on their knowledge sharing
behavior.

Keywords

knowledge sharing emotional intelligence perceived environmental uncertainty

References

  • Andrews, R. (2008). Perceived Environmental Uncertainty in Public Organizations. Public Performance and Management Review , 32 (1), 25-50.
  • Ardichvili, A., Page, V., & Wentling, T. (2003). Motivation and barriers to participation in virtual knowledge-sharing communities of practice. Journal of Knowledge Management , 7 (1), 64-77.
  • Bock, G., & Kim, Y. (2002). Breaking the Myths of Rewards: An Exploratory Study of Attitudes About Knowledge Sharing. Information Resources Management Journal , 15 (2), 14-21.
  • Chatzoglou, P., & Vraimaki, E. (2009). Knowledge Sharing Behavior of Bank Employees in Greece. Business Process Management , 15 (2), 245-266.
  • Chen, C. (2011). Factors Affecting High School Teachers' Knowledge Sharing Behaviors. Social Behavior and Personality , 39 (7), 993-1008.
  • Chopra, P., & Kanji, G. (2010). Emotional Intelligence:A catalyst for inspirational leadership and management excellence. Total Quality Management , 21 (10), 971- 1004.
  • Cote, S., & Miners, C. (2006). Emotional intelligence, cognitive intelligence and job performance. Administrative Science Quarterly , 51, 1-28.
  • Cyr, S., & Choo, C. (2010). The Individual and Social Dynamics of Knowledge Sharing: An Exploratory Study. Journal of Documentation , 66 (6), 824-846.
  • Davenport, T., & Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know. Boston, M.A.: Harvard Business School Press.
  • Galbraith, J. (1977). Organizational Deisgn. MA:Addison-Wesley .
  • Goleman, D. (1998). Working with the Emotional Intelligence. New York: Bantam Books.
  • Hsu, C., & Wang, Y. (2008). A model of intraorganizational knowledge sharing: Development and initial test. Journal of Global Information Management , 16 (3), 45-73.
  • Huber, G. (2001). Transfer of knowledge in knowledge management systems:unexplored isues and suggested studies. European Journal of Information Systems , 10, 72-79.
  • Hunsaker, P. (2005). Management: A skills approach. New Jersey: Pearson Education.
  • Karkoulian,S., Harake, N.A., Messarra, L.C.,(2010), Correlates of Organizational Commitment and Knowledge Sharing via Emotional Intelligence: An Empirical Investigation. The Business Review Cambridge, 15(1), 89-96.
  • Knight, F. (1921). Risk,Uncertainty and Profit. Washington DC.: Beard Books.
  • Kwok, S., & Gao, S. (2005). Attitude toward knowledge sharing behavior. The Journal of Computer Information Systems , 46 (2), 45-51.
  • Lahti, R., & Beyerlein, M. (2000). Knowledge Transfer and Management Consulting: A Look at the Firm. Business Horizons , 43 (1), 65-74.
  • Lee, J. (2001). The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information and Management , 38, 323-335.
  • Lin, H. (2007). Effects of extrinsic and intrinsic motivation on employee knowledge sharing intentions. Journal of Information Science , 33 (2), 135-149.
  • Lindebaum, D. (2009). Rhetoric or Remedy? A critique on developing emotional intelligence. Academy of Management Learning & Education , 8 (2), 225-237.
  • Marks, P., Polak, P., Mccoy, S., & Galletta, D. (2008). Sharing Knowledge. Communications of the ACM , 51 (2), 60-65.
  • Mayer, J., Salovey, P., & Caruso, D. (2004). Emotional intelligence:theory, findings and implications. Psychological Inquiry , 15 (3), 197-215.
  • Mayer, J., Salovey, P., & Caruso, D. (2002). Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) User's Manual. Toronto.
  • Miller, D., & Friesen, P. (1983). Strategy Making and Environment: The Third Link. Strategic Management Journal , 4, 221-235.
  • Nonaka, I., & Takeuchi, H. (1995). The Knowledge Creating Company. New York: Oxford University Press.
  • Petrides, K., & Furnham, A. (2006). The Role of Trait Emotional Intelligence in a Gender Specific Model of Organizational Variables. Journal of Applied Psychology , 36 (2), 552-569.
  • Rahim, M., Psenicka, C., Zhao, J., Yu, C., Chan, K., Susana, K., et al. (2002). A Model of Emotional Intelligence and Conflict Management Strategies:A Study in Seven Countries. The International Journal of Organizational Analysis , 10 (4), 302-326.
  • Salovey, P., Brackett, M., & Mayer, J. (2007). Emotional Intelligence:Key Readings on the Mayer and Salovey Model. Dude Publishing, U.S.A: New York.
  • Simon, H. (1991). Bounded Rationality and Organizational Learning. Organization Science , 2 (1).
  • Simonin, B. (1999). Ambiguity and the Process of Knowledge Transfer in Strategic Alliances. Strategic Management Journal , 20, 595-623.
  • Smith, K., McGrath, J., & Cummings, G. (2009). Emotional Intelligence and Nursing: An Integrative Literature Review. International Journal of Nursing Studies , 46, 1624-1636.
  • Tohidinia, Z., & Mosakhani, M. (2010). Knowledge Sharing Behavior and Its Predictors. Industrial Management and Data Systems , 110 (4), 611-631.
  • Tsoukas, H., & Vladimirou, E. (2001). What is organizational Knowledge? Journal of Management Studies, 38(7), 973-993.

Year 2012, Volume: 4 Issue: 2, 21 - 31, 01.12.2012

F. Gulruh Gurbuz Ozlem Araci

Abstract

References

  • Andrews, R. (2008). Perceived Environmental Uncertainty in Public Organizations. Public Performance and Management Review , 32 (1), 25-50.
  • Ardichvili, A., Page, V., & Wentling, T. (2003). Motivation and barriers to participation in virtual knowledge-sharing communities of practice. Journal of Knowledge Management , 7 (1), 64-77.
  • Bock, G., & Kim, Y. (2002). Breaking the Myths of Rewards: An Exploratory Study of Attitudes About Knowledge Sharing. Information Resources Management Journal , 15 (2), 14-21.
  • Chatzoglou, P., & Vraimaki, E. (2009). Knowledge Sharing Behavior of Bank Employees in Greece. Business Process Management , 15 (2), 245-266.
  • Chen, C. (2011). Factors Affecting High School Teachers' Knowledge Sharing Behaviors. Social Behavior and Personality , 39 (7), 993-1008.
  • Chopra, P., & Kanji, G. (2010). Emotional Intelligence:A catalyst for inspirational leadership and management excellence. Total Quality Management , 21 (10), 971- 1004.
  • Cote, S., & Miners, C. (2006). Emotional intelligence, cognitive intelligence and job performance. Administrative Science Quarterly , 51, 1-28.
  • Cyr, S., & Choo, C. (2010). The Individual and Social Dynamics of Knowledge Sharing: An Exploratory Study. Journal of Documentation , 66 (6), 824-846.
  • Davenport, T., & Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know. Boston, M.A.: Harvard Business School Press.
  • Galbraith, J. (1977). Organizational Deisgn. MA:Addison-Wesley .
  • Goleman, D. (1998). Working with the Emotional Intelligence. New York: Bantam Books.
  • Hsu, C., & Wang, Y. (2008). A model of intraorganizational knowledge sharing: Development and initial test. Journal of Global Information Management , 16 (3), 45-73.
  • Huber, G. (2001). Transfer of knowledge in knowledge management systems:unexplored isues and suggested studies. European Journal of Information Systems , 10, 72-79.
  • Hunsaker, P. (2005). Management: A skills approach. New Jersey: Pearson Education.
  • Karkoulian,S., Harake, N.A., Messarra, L.C.,(2010), Correlates of Organizational Commitment and Knowledge Sharing via Emotional Intelligence: An Empirical Investigation. The Business Review Cambridge, 15(1), 89-96.
  • Knight, F. (1921). Risk,Uncertainty and Profit. Washington DC.: Beard Books.
  • Kwok, S., & Gao, S. (2005). Attitude toward knowledge sharing behavior. The Journal of Computer Information Systems , 46 (2), 45-51.
  • Lahti, R., & Beyerlein, M. (2000). Knowledge Transfer and Management Consulting: A Look at the Firm. Business Horizons , 43 (1), 65-74.
  • Lee, J. (2001). The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information and Management , 38, 323-335.
  • Lin, H. (2007). Effects of extrinsic and intrinsic motivation on employee knowledge sharing intentions. Journal of Information Science , 33 (2), 135-149.
  • Lindebaum, D. (2009). Rhetoric or Remedy? A critique on developing emotional intelligence. Academy of Management Learning & Education , 8 (2), 225-237.
  • Marks, P., Polak, P., Mccoy, S., & Galletta, D. (2008). Sharing Knowledge. Communications of the ACM , 51 (2), 60-65.
  • Mayer, J., Salovey, P., & Caruso, D. (2004). Emotional intelligence:theory, findings and implications. Psychological Inquiry , 15 (3), 197-215.
  • Mayer, J., Salovey, P., & Caruso, D. (2002). Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) User's Manual. Toronto.
  • Miller, D., & Friesen, P. (1983). Strategy Making and Environment: The Third Link. Strategic Management Journal , 4, 221-235.
  • Nonaka, I., & Takeuchi, H. (1995). The Knowledge Creating Company. New York: Oxford University Press.
  • Petrides, K., & Furnham, A. (2006). The Role of Trait Emotional Intelligence in a Gender Specific Model of Organizational Variables. Journal of Applied Psychology , 36 (2), 552-569.
  • Rahim, M., Psenicka, C., Zhao, J., Yu, C., Chan, K., Susana, K., et al. (2002). A Model of Emotional Intelligence and Conflict Management Strategies:A Study in Seven Countries. The International Journal of Organizational Analysis , 10 (4), 302-326.
  • Salovey, P., Brackett, M., & Mayer, J. (2007). Emotional Intelligence:Key Readings on the Mayer and Salovey Model. Dude Publishing, U.S.A: New York.
  • Simon, H. (1991). Bounded Rationality and Organizational Learning. Organization Science , 2 (1).
  • Simonin, B. (1999). Ambiguity and the Process of Knowledge Transfer in Strategic Alliances. Strategic Management Journal , 20, 595-623.
  • Smith, K., McGrath, J., & Cummings, G. (2009). Emotional Intelligence and Nursing: An Integrative Literature Review. International Journal of Nursing Studies , 46, 1624-1636.
  • Tohidinia, Z., & Mosakhani, M. (2010). Knowledge Sharing Behavior and Its Predictors. Industrial Management and Data Systems , 110 (4), 611-631.
  • Tsoukas, H., & Vladimirou, E. (2001). What is organizational Knowledge? Journal of Management Studies, 38(7), 973-993.
There are 34 citations in total.

Details

Other ID JA73VF27SK
Journal Section Articles
Authors

F. Gulruh Gurbuz This is me

Ozlem Araci This is me

Publication Date December 1, 2012
Published in Issue Year 2012 Volume: 4 Issue: 2

Cite

APA Gurbuz, F. . G., & Araci, O. (2012). DO PERCEIVED ENVIRONMENTAL UNCERTAINTY AND EMOTIONAL INTELLIGENCE TRIGGER KNOWLEDGE SHARING BEHAVIOR OF EMPLOYEES?. International Journal of Business and Management Studies, 4(2), 21-31.
AMA Gurbuz FG, Araci O. DO PERCEIVED ENVIRONMENTAL UNCERTAINTY AND EMOTIONAL INTELLIGENCE TRIGGER KNOWLEDGE SHARING BEHAVIOR OF EMPLOYEES?. IJBMS. December 2012;4(2):21-31.
Chicago Gurbuz, F. Gulruh, and Ozlem Araci. “DO PERCEIVED ENVIRONMENTAL UNCERTAINTY AND EMOTIONAL INTELLIGENCE TRIGGER KNOWLEDGE SHARING BEHAVIOR OF EMPLOYEES?”. International Journal of Business and Management Studies 4, no. 2 (December 2012): 21-31.
EndNote Gurbuz FG, Araci O (December 1, 2012) DO PERCEIVED ENVIRONMENTAL UNCERTAINTY AND EMOTIONAL INTELLIGENCE TRIGGER KNOWLEDGE SHARING BEHAVIOR OF EMPLOYEES?. International Journal of Business and Management Studies 4 2 21–31.
IEEE F. . G. Gurbuz and O. Araci, “DO PERCEIVED ENVIRONMENTAL UNCERTAINTY AND EMOTIONAL INTELLIGENCE TRIGGER KNOWLEDGE SHARING BEHAVIOR OF EMPLOYEES?”, IJBMS, vol. 4, no. 2, pp. 21–31, 2012.
ISNAD Gurbuz, F. Gulruh - Araci, Ozlem. “DO PERCEIVED ENVIRONMENTAL UNCERTAINTY AND EMOTIONAL INTELLIGENCE TRIGGER KNOWLEDGE SHARING BEHAVIOR OF EMPLOYEES?”. International Journal of Business and Management Studies 4/2 (December 2012), 21-31.
JAMA Gurbuz FG, Araci O. DO PERCEIVED ENVIRONMENTAL UNCERTAINTY AND EMOTIONAL INTELLIGENCE TRIGGER KNOWLEDGE SHARING BEHAVIOR OF EMPLOYEES?. IJBMS. 2012;4:21–31.
MLA Gurbuz, F. Gulruh and Ozlem Araci. “DO PERCEIVED ENVIRONMENTAL UNCERTAINTY AND EMOTIONAL INTELLIGENCE TRIGGER KNOWLEDGE SHARING BEHAVIOR OF EMPLOYEES?”. International Journal of Business and Management Studies, vol. 4, no. 2, 2012, pp. 21-31.
Vancouver Gurbuz FG, Araci O. DO PERCEIVED ENVIRONMENTAL UNCERTAINTY AND EMOTIONAL INTELLIGENCE TRIGGER KNOWLEDGE SHARING BEHAVIOR OF EMPLOYEES?. IJBMS. 2012;4(2):21-3.